Make it safe
A tarp or temporary cover over the damage, loose tiles and ridge pieces secured so nothing else comes down.
Water coming through the ceiling or tiles on the drive after a storm? Ring 07584 213 770 first. We will ask a few questions, tell you what to do in the next hour, and tell you honestly when we can get to you.
If any of these are happening now, ring rather than send a form.
An emergency call-out has two parts. Stopping the water today, and the proper repair once it is safe to do it.
A tarp or temporary cover over the damage, loose tiles and ridge pieces secured so nothing else comes down.
Storms usually finish off something that was already weak. We look for what let go, not just where the water came in.
Tiles, slates, flashings or the flat roof covering repaired or replaced, priced in writing before we start.
Turn off the electrics to any room where water is near a light or socket. Catch the drips in a bucket and move what you can out of the way. If a ceiling is bulging, keep people out of the room. Do not go up on the roof yourself, least of all in wind or rain. Take photos from the ground if you can; they help us and your insurer.
We will not pretend to be a call centre. Ring 07584 213 770 and you speak to the roofer. Storm damage and active leaks go ahead of planned work, and we will tell you straight how soon we can get there.
The make-safe and the permanent repair are priced separately, and we tell you the make-safe cost before we do it. The permanent repair depends on what we find once we can see the damage properly.
Often, if the damage was caused by a storm rather than wear and tear. Check your policy. We can give you photos and a written description of the damage for your claim.
We can usually put a temporary cover on in the wet. We will not do the permanent repair or work on a roof in high wind, because it is not safe and it would not last.
We are in Hayes, UB3 5EL. The closer you are, the quicker we can get to you. Ring with the postcode and you will get a straight answer.
All areas we cover