Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Contact Information: Name, email address, phone number, postal address
• Property Information: Property address, type of property, project details
• Communication Data: Messages, inquiries, feedback you send to us
• Payment Information: Billing address, payment details (processed securely by our payment providers)

Automatically Collected Information

• Technical Data: IP address, browser type and version, time zone setting
• Usage Data: Information about how you use our website, products, and services
• Location Data: General location information based on IP address

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services, including managing your roofing projects
• To communicate with you about your inquiries, quotes, and projects
• To improve our website, services, and customer experience
• To send you marketing communications (where you have consented)
• To detect and prevent fraud and enhance security
• To comply with legal obligations and protect our legal rights
• To process payments and prevent transactional fraud

3. Legal Basis for Processing

We process your personal information under the following legal bases:

• Performance of a Contract: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: When processing is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
• Consent: Where you have given us consent to process your personal data for specific purposes
• Legal Obligation: When processing is necessary to comply with a legal obligation we are subject to

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Companies that provide services on our behalf (payment processing, email delivery, hosting services)
• Contractors: Trusted roofing contractors and partners involved in delivering your project
• Legal Authorities: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Professional Advisors: Lawyers, bankers, auditors, and insurers who provide consultancy services

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

Typically, we retain customer data for 7 years after the completion of your project to comply with legal obligations and for warranty purposes. Quote data is retained for 2 years for follow-up purposes. Website analytics data is typically retained for 26 months.

6. Your Rights

Under data protection laws, you have rights including:

• Right to Access: You have the right to request copies of your personal information
• Right to Rectification: You have the right to request correction of inaccurate information
• Right to Erasure: You have the right to request erasure of your personal information
• Right to Restrict Processing: You have the right to request restriction of processing your personal information
• Right to Data Portability: You have the right to request transfer of your data to another organization
• Right to Object: You have the right to object to processing of your personal information
• Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw that consent

You are not required to pay any charge for exercising your rights. We have one month to respond to you. Please contact us at [email protected] to exercise any of these rights.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track activity and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website
• Analytics Cookies: Allow us to recognize and count visitors and see how they move around our website
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements
• Functionality Cookies: Recognize you when you return and enable personalized content

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Security Measures Include:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Malware and virus protection
• Regular data backups

9. International Data Transfers

We primarily store and process data within the UK and European Economic Area (EEA). However, some of our external third parties are based outside the UK and EEA, so their processing of your personal data will involve a transfer of data outside the UK and EEA.

Whenever we transfer your personal data out of the UK and EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Using specific contracts approved for use in the UK which give personal data the same protection it has in the UK
• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.